Health Please Terms And Conditions

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").

By using our website and make a booking/order/request any of our services you agree that you have completely read, understood and accepted our terms and conditions just as if you have actually signed a binding agreement to meet that effect; one who not attained the age of majority use and operation this site is subject to cyber laws. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each service. The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the service Provider with whom the User elects to deal, including terms and conditions set forth in a service Providers' fare rules or other rules.

The terms used here:

The following terms and expressions shall, unless repugnant or contrary to the context hereof, shall have the meanings assigned herein:

The term 'we','us' and 'our' are refer to 'Health Please';
'you' and 'yours' refer to the customer;
In these Terms, references to "Service(s)" shall mean the Services offered through the Website. "Service Providers" mean independent third party service providers.
'Booking', 'order' and 'request' are refers to avail service by customer
'Third party' means lab
'Delivery' here refer and relates to delivery of lab test/exam result or report.
'' means '' website

Health provides customers to book their Pathology test on their preferred date & time from the Laboratory of their choice. On the selected date, the technician from the Lab will visit the customers location and collect the sample for test, the report of the test will be uploaded on the customer's online profile and will also be sent on registered email address or the report will also be delivered to the customer by hand or through post/courier in case customer demands or requested. . Our portal is only a platform or medium to get connect or contact with lab(s) and its technicians or concerned person to avail the facility of the above said test, all the claims and complaints against test report or their service will be directly between the parties and labs only, we won't response in case you are dissatisfied or unhappy or disappointed or any injury or damage caused by them(lab ) in related any of their service(s),test(s) or act, the labs we enlisted on our website are registered or licensed under the provisions of existing laws or got authorized by concerned health departments or functioning under the norms and guidelines of each state's govt. health departments or health organizations

Representation of Service

We reserve the right to alter, without notice, the range of service(s), fee /charges of service(s) and terms and conditions of rendering service before you place an order. We reserve the right to withdraw any service from the website without notice.

Effect of Booking

After make a booking/request or placing an order you will receive a written communication from us, acknowledging that we have received your book in/request/order, it does not mean that your order has been accepted. Your order constitute only an offer to us to avail a service as mentioned or advertised on our website. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending written notification/letter or communication.

If we decide not accept all or part of your order we will not be obliged to avail any service which may have been part of your booking. No damage or claim shall be maintainable to the above said aspect.

We reserve all right to withdraw any service from our website without prior notice.


We shall deliver the service within the stipulated time and manner except any event beyond our reasonable control. You must enter or provide your preferred delivery address at the time you booking, if you enter any wrong address or area code we shall not be any responsible for any delay or Non delivery of service caused thereby.

Delivery may be made you directly or your authorized representative or agent delivery latter shall be duly signed by you or your authorized person. Delivery charges shown on the site are for addresses in main land only, for delivery to certain areas an additional charge may be paid prior to delivery of your service.


We will update it from time to time including special offers if any. We reserve all right to change service fees/charges and alter the service(s) and terms and conditions of service before confirmation of your booking.


While registering, it is the responsibility of the User to provide accurate demographic information like name, address, phone number and email address to . Further, the User will choose a password and is responsible for maintaining the confidentiality of the password and the account.

The User is fully responsible for all activities that occur while using their password or account. It is the duty of the User to notify immediately in writing of any unauthorized use of their password or account or any other breach of security. will not be liable for any loss that may be incurred by the User as a result of unauthorized use of his password or account, either with or without his knowledge. The User shall not use anyone else's password at any time.


Our service fee/payment and delivery charges if any are shown on our website; reserves the right to alter any and all fees from time to time, without notice. The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.

In case, there is a short charging by for services or transaction fee or any other fee because of any technical or other reason, reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.

In the rare possibilities of the reservation not getting confirmed for any reason whatsoever in spite of receiving payment, we will process the refund and intimate you of the same. is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one.

We reserve all right to change service fees/charges and alter the service(s) and terms and conditions of service before confirmation of your booking.

Payment must be made prior to delivery of service, by credit or debit card any other mode of payment which acceptable or convenient by us.

Refund & Cancellation

  • You must notify the participating Laboratory or Health Please 2 hrs before the scheduled appointment time if you decide to cancel your order. Appointments can be cancelled through under your profile or by contacting us on +91 76200 120 92 and quoting your Appointment ID (App ID) along with the reason for cancellation.
  • The user either can reschedule or cancel the appointment if the Laboratory Technician does not arrive at the scheduled date & time for sample collection.
  • Participating Laboratories under circumstances wherein it cannot send its Lab Technician to a particular location will notify the user of the same on the contact details provided by the user during scheduling the appointment. In such cases, user either can reschedule or cancel the appointment.
  • Refund of amount on valid cancellation we will be made within 14 days from the date of cancellation to the user's bank account/debit card/credit card/Mobile wallet.

    Health Please believes strongly in protecting user privacy. Please refer to Health Please privacy policy, incorporated by reference herein that is posted on the website.

    Any information which is specifically mentioned by as Confidential shall be maintained confidentially by the user and shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein.

    CONTACTING THE USER may send booking confirmation, cancellation, payment confirmation, refund status, or any such other information relevant for the transaction, via SMS or email or by voice call on the contact number given by the User at the time of booking; may also contact the User by voice call, SMS or email in case the User couldn't or hasn't concluded the booking, for any reason whatsoever, to know the preference of the User for concluding the booking and also to help the User for the same.

    The User hereby unconditionally consents that such communications via SMS or email anddistribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution. / or voice call by is upon the request and authorization of the User. The user also acknowledges that all communication by are 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI) and in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.

    The User will indemnify against all types of losses and damages incurred by due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by the User on with respect to the intimations mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.


    The User represent and confirm that the User is of 18 years of age or older, having the ability to enter into a binding contract. The user acknowledges that he/she is not a person barred from availing the products under the laws of India or other applicable law.

    THIRD PARTY CONTENT is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages. does not endorse any advertiser on its web pages in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

    The linked sites are not under the control of and is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. is providing these links to the Users only as a convenience and the inclusion of any link does not imply endorsement of the site by


    The user agrees that there can be exceptional circumstances where the service provider or event organizer may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service providers. The user agrees that being an agent where as in the case of delivering service other than 'HEALTH PLEASE' shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.

    Customer acknowledges that is only a facilitator and any refund for any service(s) which was/were not delivered by the service provider or for any reason for which the User is entitled for a refund is subject to receiving the amount from the said service provider. User acknowledges that shall not be held liable for any delay in refund or non-refund of the amount from the service provider. In such events the User shall directly approach the service provider for any claims. shall not be liable for delays or inabilities in performance or nonperformance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the user affected will be promptly given notice as the situation permits.

    Without prejudice to whatever is stated above, the maximum liability on part of arising under any circumstances, in respect of any product offered on the site, shall be limited to the refund of total amount received from the customer for availing the product(s) less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by for its service(s).

    In no event shall and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the or any other channel . Neither shall be responsible for the delay or inability to use the websites or related services, the provision of or failure to provide service(s), or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.

    INTELLECUTAL PROPERTY may provide the User with contents such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws.

    The User may use this material only as expressly authorized by and shall not copy, transmit or create derivative works of such material without express authorization.

    The User acknowledges and agrees that he/she shall not upload post, reproduce, or distribute any content on or through the service or products that is protected by copyright or other proprietary right of a third party, without obtaining the written permission of the owner of such right.

    Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.


    All trademarks on the Site are either trademarks or registered trademarks of or its affiliates or licensors and may not be copied, imitated, or used, in whole or in part, without the prior written permission of All page headers, custom graphics, button icons, and scripts are service marks, trademarks and/or trade dress of or its affiliates, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Other trademarks, registered trademarks, product names, and company names or logos displayed on the Site are the property of their respective owners. The customer will not copy, add to, alter, amend or deface the Trademark or the trademark of the company.


    Any software, including any files, images generated by the software, code, and data accompanying the software (collectively, "Software"), used or accessible through this Site may be used by you solely for accessing and using this Site for purposes expressly stated on the Site, provided that such uses are not competitive with or derogatory to retains full and complete title to and all intellectual property rights in the Software. You agree not to copy, distribute, sell, modify, decompile, reverse engineer, disassemble or create derivative works from any Software.


    The User agrees to indemnify, defend and hold harmless and/or its affiliates, their websites and their respective lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including reasonable legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by and/or its affiliates, partner websites and their respective lawful successors and assigns that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this agreement.

    The user shall be solely and exclusively liable for any breach of any country specific rules and regulations or general code of conduct and cannot be held responsible for the same.

    We as hereby expressly disclaims any liability towards any harm, damage, prejudice or suffering to any customer or his/her beneficiary caused due to any negligence on the part of one or more doctors or auxiliary staff employed by the Third party (Pathology Laboratory). Although the company shall endeavor to provide the best medical service to customer.

    The associate channel partners shall indemnify and continue to hold the company and its directors, employees and associates indemnified against all claims made by any third party or customer and any related damages and expenses including the legal expenses arising out of or connected to the conduct of the Third party (Pathology Laboratory) which are not made by the company in writing. The liability of the Third party (Pathology Laboratory) arising from this clause shall continue regardless of whether the action bought by such third party actually succeeds or not.

    RIGHT TO REFUSE at its sole discretion reserves the right to not to accept any customer order without assigning any reason thereof. under this agreement, or under applicable law, may limit the user's activity, or end the user's listing, warn other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's registration, and/or refuse to provide the user with access to the website if:


    This User Agreement will continue to apply until terminated by either the User or .

    If the User wants to terminate the agreement with, he/she may do so by (i) not accessing the Website; or (ii) closing the accounts for all of the service(s) provided by may, at any time, with or without notice, terminate the User Agreement (or portion thereof, such as any individual Additional Terms) with the User if the user breaches any of the provision of the User Agreement or Privacy Policy or any other terms and conditions that may be applicable from time to time. reserves the right, in its sole discretion, to terminate the access to any or all websites or its other sales channels and the related products or any portion thereof at any time, without notice, for general maintenance or any reason whatsoever.

    RIGHT TO CANCELLATION The User expressly undertakes to provide to only correct and valid information while requesting for any service under this agreement, and not to make any misrepresentation of facts at all. Any default on part of the User would vitiate this agreement and shall disentitle the User from availing the products from

    In case discovers or has reasons to believe at any time during or after receiving a request for products from the User that the request for products is either unauthorized or the information provided by the User or any of them is not correct or that any fact has been misrepresented by him, in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation service bookings, etc. without any prior intimation to the User. In such an event, shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such cancellation of booking or services. The User unequivocally indemnifies of any such claim or liability and shall not hold responsible for any loss or damage arising out of measures taken by for safeguarding its own interest and that of its genuine customers. This would also include denying/cancelling any bookings on account of suspected fraud transactions.


    If any provision of this agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.


    The User cannot assign or otherwise transfer the User Agreement, or any rights granted hereunder to any third party. On the other hand, rights under the Terms of Use are freely transferable by to any third parties without the requirement of seeking the User's consent.


    The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this agreement, terms and conditions, notices, or the right to use this website by the User contained herein or any other section or pages of Websites or its partner websites or any provision hereof in any manner whatsoever.


    User acknowledges that provides service(s) with reasonable diligence and care. It endeavors its best to ensure that User does not face any inconvenience. However, at some times, the information, software, products, and services included in or available through the websites or other sales channels and ad materials may include inaccuracies or typographical errors which will be immediately corrected as soon as notices them. Changes are/may be periodically made/added to the information provided such. may make improvements and/or changes in the websites at any time without any notice to the User.

    MODIFICATION OF THESE TERMS OF USE reserves the right to change the terms, conditions, and notices under which the websites are offered, including but not limited to the charges. The User is responsible for regularly reviewing these terms and conditions.

    This User Agreement was last updated on 31/08/2015.

    JURISDICTION hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those in India. considers itself and intends to be subject to the jurisdiction of only of the courts where the principal business office of is functioning.

    The user also agree that all claims, differences and disputes arising under or in connection with or in relation hereto the Website, the Terms of Use or any transactions entered into on or through the Website or the relationship between the user and shall be subject to the exclusive jurisdiction of the courts where principle office of the is functioning

    RESPONSIBILITIES OF USER VIS-A-VIS THE AGREEMENT The User expressly agrees that use of the product is at their sole risk. To the extent acts only as a booking agent on behalf of third party service providers, it shall not have any liability whatsoever for any aspect of the standards of service provided by third party. No advice or information, whether oral or written, which the User obtains from shall create any warranty not expressly made herein or in the terms and conditions of the products. If the User does not agree with any of the terms above, they are advised not to read the material on any of the pages or otherwise use any of the contents, pages, information or any other material provided by The sole and exclusive remedy of the User in case of disagreement, in whole or in part, of the user agreement, is to discontinue using the service after notifying in writing.

    ABUSE OF USER AGREEMENT In the event anyone comes across any abuse or violation of these Website User Agreement or if anyone becomes aware of any objectionable content on the Website, he/she may report to


    A User can unsubscribe/ opt-out from receiving marketing communications from through SMS and e-mail anytime by sending an email to or by clicking on the unsubscribe option attached at the bottom of newsletter received through e-mail.